Shipping & Returns

Shipping Information

We Ship Nation Wide.

We currently do NOT offer shipping worldwide.

Delays

Delivery estimates are "good faith" estimates only. Better Home Furnitures will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

Items Received Damaged

Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print "Damaged Upon Arrival" where you are required to sign for the items and then refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.

Returns

 

ALL SALES ARE FINAL ! NO EXCHANGES OR RETURNS!

Refunds are not issued except in the case of defective merchandise that we are unable to replace or repair. 

Order cancellation

Orders with a value of $100, plus, which are cancelled after 6 hours of the original order date may be subject to a cancellation and restocking fee of up to 30 percent, in addition to any warehouse, labor and shipping charges incurred. Orders over $300 and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions.

Refunds

All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7 business days of the refund request/approval date, cash or wire transfer transactions are refunded in the form of a Certified Cashier's Check or Company Check, which is sent by mail within 30 days of the refund request/approval date.

Manufacturer's warranty

Better Home Furnitures grants or implies no warranties on the performance of any products. All warranties provided, if any, are manufacturers' warranties, which are typically included in the packaging of the product(s). Should you need warranty service, contact Better Home Furnitures at Support@betterhomefurnitures.com and we will contact the manufacturer on your behalf.Better Home Furnitures WILL charge a mandatory $99.00 USD processing fee to cover initial warranty charges, an in-home inspection fee of $75.00 USD (if necessary), plus additional freight charges and pick-up/ delivery fees involved in servicing your product(s).